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Fifteen Edgewood communities earn seventeen National Excellence Awards for outstanding employee and/or customer satisfaction

Posted on:

FOR IMMEDIATE RELEASE


News Release

Contact: Hatti Olson
Title: Corporate Education Director, Edgewood Healthcare
Phone: 701-757-5400


(Grand Forks, ND) Fifteen Edgewood Assisted Living and/or Memory Care communities have received the 2017-2018 National Research Corporation Excellence in Action award. These awards recognize communities that have made a superior commitment to continuous quality improvement and have successfully made quality a priority to better serve the needs of their customers and employees.

The six Edgewood communities that were honored with a Customer Satisfaction Award are:


The eleven Edgewood communities that were honored with a Workforce Satisfaction Award include:


These organizations listened to the true voices of residents, families, and employees and successfully enhanced their experiences. It is determined by scoring in the top 10% of qualifying facilities on the question “What is your recommendation of the facility to others?” (Customer Satisfaction Award) or "What is your recommendation of this facility as a place to work?" (Workforce Satisfaction Award) in terms of percentage of respondents rating the facility as "excellent". This is especially significant because the satisfaction database through My InnerView by National Research Corporation is the largest in the United States, representing approximately 8,500 businesses.

“These awards formally recognize what many of our staff, residents and family members tell us often: Edgewood is a great place to live and work,” says Russ Kubik, President of Edgewood Healthcare. “Our congratulations to the Executive Directors, and the dedicated teams they have working in these communities. It’s great to see you recognized with a national award. We truly appreciate your hard work and commitment to making each Edgewood community not only a place where employees and residents can really learn, grow and enjoy their time, but also a place that those residents and employees recommend to others.”

About Edgewood Healthcare
Edgewood Healthcare is the leading operator of senior living communities in the upper Midwest. Since 1992, Edgewood has been committed to helping seniors stay as independent as possible, for as long as possible, with well-trained staff members in communities designed for residents to receive various living and care options. Currently, Edgewood operates 60 independent living, assisted living and memory care communities with nearly 4,000 beds in seven states (North Dakota, South Dakota, Minnesota, Montana, Nebraska, Wyoming and Idaho) and employs nearly 2,700 people. Edgewood Healthcare’s corporate offices are located at 322 Demers Avenue, Suite 500, Grand Forks, N.D.

About National Research Corporation
For more than 30 years, National Research Corporation (the parent company of My InnerView) has been at the forefront of patient-centered care. Today the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities.

More information about this Awards program: http://www.nationalresearch.com/about/awards/excellence-in-action/

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